Do you know your vendors’ NPS Scores?
Net Promoter Score (NPS) is a customer experience metric that measures loyalty and is predictive of business growth. NPS is calculated by asking an initial survey question on a 0–10 rating scale. Then, the accumulated ratings are graded as one number between -100 and 100.
By conducting NPS Surveys, companies can evaluate their customer service and feedback. The higher the score, the higher customer satisfaction.
tevixMD strives to improve the financial performance of healthcare providers and by doing so improve patient experience. With the tevix Advantage, we work in sync with your current vendors to enhance your workflow and maximize reimbursements.
“Based on the global NPS standards, any score 70 and above is considered "world class”.” - Inc.com
The Consumer Net Promoter Score Benchmarks in Healthcare by Ken Research shows the following score ranges are defined by the categories below. According to Customer Gauge, the average healthcare provider NPS Score is agreed to be around 38.
-100-0 The majority of clients interacting with your business are having a wicked experience. They are measure to be unhappy and unsatisfied and probable to spread the undesirable word of mouth for your goods or services.
1-30: More promoters than the passives & detractors. These contented customers are willing to commend your brand to others.
31-70: A business has an average group of promoters who supporter the brand. These assistances the business to expediency the passives and turn them to promoters.
71-100: This score range has only a supreme number of promoters and is considered to be the finest in their industry.
How does this compare to other brands we use today? Check out the Net Promoter Score benchmarks on Customer Guru for top brands across all industries. When comparing tevixMD, you will find that our intelligent verification solution provides higher customer satisfaction than majority of top brands!
Why is NPS important?
Net Promoter Scores can help gauge client feedback and satisfaction. Companies have a chance to evaluate their client experience and understand what may be helping or hurting the business. Upon completion of a Net Promoter Score (NPS) Survey, clients fall into the 3 following categories:
Promoters: Satisfied customers who give ratings of 9 or 10
Passives: Indifferent customers who give ratings of 7 or 8
Detractors: Dissatisfied customers who give ratings of 0-6
The impact of customer satisfaction is vital to the health of any organization. For healthcare providers, it is essential to have an accurate and easy system in place to treat patients with quality care. By implementing solutions such as intelligent verification to verify patient demographics and insurance, healthcare providers can maximize efficiency in operations and boost their bottom line.
Are you looking to enhance your current process without the headache? With the tevix Advantage, we’ll help you minimize workflow and optimize cash flow. Request a discussion today with one of our Subject Matter Experts to learn how you can add intelligent verification to your current process and maximize reimbursements.